🚚 FREE Shipping On All Orders !

FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hello@zoomydog.com

 

Q. Where do you ship from?

A. We ship from our partnered warehouses located throughout the globe. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. We typically have a 5-day processing window to fully verify and fulfill your order. Following this, your package will be shipped to you between 12 and 28 business days.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on most items unless otherwise indicated!

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don’t receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to hello@zoomydog.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. I am unhappy with my Order, can I place a Refund?

A. In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state. You must submit a photo and/or video evidence within reasonable doubt to our support team at hello@zoomydog.com to be eligible for a refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address we will provide you to be eligible for a full Refund. Items on Sale are not eligible for Refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.

Q. If I enter my email address will you sell my information?

A. We do not sell our customer’s information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.